SHIPPING POLICY
Your shipment will arrive via USPS Priority Service. Multiple successful purchased items will be shipped separately and priority tracking number will be provided. Unless requested by the carrier, we do not require a signature for delivery. If you are not home, a note will be left with directions on how to receive your order. Help is always available at info@vanillahudson.com. Please allow 3-5 business days for shipping and handling. We are unable to offer expedited or express shipping at this time.
RETURN TRACKING
Return Request: Click here to request return RMA.
RETURN OR EXCHANGE PURCHASES
VanillaHudson.com will only accept returns of merchandise purchased on our website. VanillaHudson.com will accept your return or exchange of unworn, unaltered merchandise within 30 days of the original purchase. Merchandise may be returned or exchanged at www.vanillahudson.com.
WITH AN ORIGINAL RECEIPT OR PACKING SLIP
We will gladly accept exchanges of equal or greater value under the following specified terms. With a receipt, we will accept a return within 30 days of the original purchase and honor the return in the like manner that the merchandise was purchased. [Note: Purchases made with a check may be returned after 10 days from the original purchase date and will be handled as noted above for returns with an original receipt or packing slip. Merchandise may be exchanged before the end of the 10-day waiting period for the same color and size only.] An exchange or merchandise credit will be issued for returns accompanied by a gift receipt. A gift receipt only serves as documentation of the purchase price for purposes of the exchange value. We reserve the right to refuse a return if we deem the receipt provided is not satisfactory proof of purchase. We reserve the right to refuse returns of a large number of items (as determined at our discretion), and the credit of like manner of purchase or merchandise credit for such items, even if returned within 30 days. Please note that Final Sale merchandise including collectible items are not eligible for return or exchange. Gift wrap charges and any shipping and handling fees are non-refundable. VanillaHudson.com reserves the right to change this Returns and Exchanges Policy at any time. Worn merchandise cannot be returned or exchanged unless defective. Items with DO NOT REMOVE tags must have tag attached and intact for refund or exchange. No international returns.
RETURN OR EXCHANGE ONLINE PURCHASES BY MAIL
Purchases made online may be returned or exchanged by mail following the instructions listed below and on the back of the packing slip included with your order. VanillaHudson.com will accept your return or exchange of unworn, unaltered merchandise within 30 days of the original purchase. Please allow up to 3 weeks to receive your return credit and up to 4 weeks to receive your exchange. VanillaHudson.com is not responsible for customer returns that are not received. Please note, the exchange process is executed in two steps: First, your return is accepted and refunded to your credit card. You will receive an Exchange Confirmation email when we receive the item(s). Next, a new order is placed for your exchange item(s) and charged to your credit card on file (with any discounts or promotions from your initial order remaining intact). You will receive a Shipping Confirmation email when your new item(s) is on its way. Unfortunately, item availability cannot be guaranteed. VanillaHudson.com’s Rapid Exchange Service: If the item you purchased isn’t right and you need a replacement as soon as possible, we’ll save you time with our Rapid Exchange Service. Simply email us at info@vanillahudson.com and we’ll immediately place an exchange order for you, charging your preferred credit card. We will also waive the shipping fee when we send you the new item. Once we receive your return, we will credit your account.
USE A PRE-PAID SHIPPING LABEL: Complete the return and exchange form on the packing slip, repack the merchandise in the original packaging, and enclose the completed form. Then, affix the pre-paid shipping label from the front of the packing slip and drop your package in the mail. Note: $5.95 for return shipping will be deducted from your refund or charged to the credit card on file. For even exchanges, there is no return shipping charge.
USE ANOTHER SHIPPING METHOD: Complete the return and exchange form on the packing slip, repack the merchandise in the original packaging, and enclose the completed form. Mail the package to the following address: VanillaHudson.com – Returns Center, PO Box 122, Hope, NJ 07844. Packages must be returned pre-paid using an insured shipping method. Sorry, we cannot accept COD deliveries.
WITH AN ORIGINAL PACKING SLIP
We will gladly accept exchanges of equal or greater value under the following specified terms. With a receipt, we will accept a return within 30 days of the original purchase and honor the return in the like manner that the merchandise was purchased. An exchange or merchandise credit will be issued for returns accompanied by a gift receipt. A gift receipt only serves as documentation of the purchase price for purposes of the exchange value. We reserve the right to refuse a return if we deem the receipt provided is not satisfactory proof of purchase. We reserve the right to refuse returns of a large number of items (as determined at our discretion), and the credit of like manner of purchase or merchandise credit for such items, even if returned within 30 days. Please note that Final Sale merchandise is not eligible for return or exchange. Gift wrap charges and any shipping and handling fees are non-refundable. Please allow 3-5 business days for shipping and handling. VanillaHudson.com reserves the right to change this Returns and Exchanges Policy at any time. Worn merchandise cannot be returned or exchanged unless defective. Items with DO NOT REMOVE tags must have tag attached and intact for refund or exchange. Merchandise received in the Returns Center after 30 days from shipment will be returned to the customer at their expense.
RETURN OR EXCHANGE GIFTS
If you have received a gift from VanillaHudson.com that you would like to return, please include the packing slip for returns by mail. If no gift receipt or packing slip is present, the item will be returned for the current selling price in the form of a merchandise credit.
PRE-AUTHORIZATIONS & OVERCHARGES
Pre-Authorizations: A pre-authorization is a type of pending bank charge used to check an account for validity or approve funding for a purchase you attempt to make. A merchant may pre-authorize an amount before you make a purchase (such as a vanillahudson.com order), then submit a final charge later (such as when your vanillahudson.com order ships to you). That final charge amount is often different from the merchant’s pre-authorized amount. Another type of pre-authorization charge is for a purchase that was approved but that won’t be posted to your account until later (such as for an item that does not ship right away because it’s on backorder). Keep in mind, a charge may be pending for a few days, which essentially holds the pending funds for the intended purchase but does not charge them permanently. Once the permanent charge is posted, the pre-authorization charge will “fall off” your account. (This can take up to 3-5 days.) Contact your banking institution if this does not occur. Overcharges: If you are overcharged for an item, email us at info@vanillahudson.com and you will immediately be refunded the difference between the advertised price and the overcharge. QUESTIONS? For additional details, please email us info@vanillahudson.com.
